So that there are no failures in the interaction system with your employees, we have listed some basic precautions you need to take concerning communication and your human capital.
Use The Most Suitable Channel.
The best means of communication, if your team does not work remotely, will always be in person; however, when your company has a certain number of employees, this tactic may be a little impractical. Therefore, choosing other means of maintaining the dialogue may be the most effective method. For example, email can be a great option when there is a need to schedule a meeting.
In fact, in companies whose teams work remotely, email and other electronic and digital means of communication are the most efficient – and it’s just a matter of finding one that best suits the company’s needs. To schedule that happy hour after work or even a meeting with the whole team (especially teams that do not have frequent meetings), you can use the company’s internal chat, if it exists, as the subject is more informal.
Be A Good Listener
As mentioned earlier, the conversation path needs good listeners; it is only possible to speak when there is someone to listen to.
And for this to happen, the manager must be aware of the example he offers his employees. Valuing the opinions received, always responding fully, showing interest in what you are listening to, and not interrupting when the employee is completing an idea are fundamental characteristics of a good listener.
These characteristics, when demonstrated by the manager, allow a two-way path to be established so that the employee realizes that they are heard and, consequently, becomes a good listener himself, too.
Correct Language
It’s not enough to talk anyway, and it’s necessary to know which words to use and at what moment to apply each type of language. For example, it doesn’t seem encouraging to receive an invitation to dinner when the inviter uses a formal language with complicated vocabulary.
In the same way that a meeting to define projects and the company’s future will not be serious if the leader uses profanity or slang to communicate. Another important tip is to take care of negative words, as they can be misinterpreted, causing discomfort and even breaking efficient communication links.
Do you realize that communication is the bridge that connects employees, colleagues, managers, and leaders of the same company? However, this dialogue should extend beyond direct colleagues, as the conversation is also part of the relationship between employees and customers.
The employee must know how to communicate thoughtfully and straightforwardly with the customer and know how to explain the products and the company, if necessary. The company must train its employees to know how to maintain a productive dialogue that generates good results, engaging the team through learning.
After all, a trained, skilled and competent professional is useless if, when he needs to explain his work or his product, he does not maintain good communication, leaving doubts for the client or boss. Finally, understand the differences between the three types of communication that exist in a company according to structurely AI assistant and that together they can increase productivity, development, and, above all, profitability.